Scanning Code of Practice The Item Free Scanner Policy Posted on: Jan 9, 2009 @ 3:52pm Hide First Post

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THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag.

1.5 The Item Free Scanner Policy does not apply if the barcode or shelf label for a given product has been tampered with.

1.6 The Item Free Scanner Policy does not apply to a product where, in respect of that product, the law:

2. CORRECTION OF ERRORS
2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.

2.2 When a retailer cannot immediately correct a scanning error in respect of a product, it will post a correction notice in a conspicuous place. Once such a notice has been posted, the Item Free Scanner Policy is no longer in effect in respect of the relevant product.

3. RETAILERS' RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.

3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.

3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.

3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.

3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.

Responses:

Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus

CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

Thanks Kim!
Does this mean that when I am at Superstore or Walmart and I see a shelf tag that says $3.95 and then if it rings in at the checkout for $4.50--I get the item for free? Do I have that right? If so, Superstore does this ALL the time!

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